Refund Policy

At AKK Shopping, we strive to ensure your satisfaction with every purchase. Please review our refund policy, which outlines the process for requesting refunds without the option for order cancellation:

1. No Order Cancellation:

   • Please note that once an order is placed and confirmed, it cannot be cancelled. Our no cancellation policy ensures that orders are processed promptly to expedite delivery.

2. Eligibility for Refunds:

   • Refunds may be requested under the following circumstances:
     • Product(s) received are defective, damaged, or not as described.
     • The wrong item(s) were delivered.
     • The product(s) received do not match the order details.
     • Non-delivery of the ordered item(s) within the specified timeframe.

3. Refund Request Process:

   • To request a refund, please contact our customer support team within 3 days of receiving your order. Provide detailed information regarding the issue, including order number, product(s) affected, and a brief description of the problem.
   • Our support team will review your request and may require additional information or evidence, such as photographs of the damaged or incorrect items.
   • Refund requests submitted after the specified timeframe may not be eligible for consideration.

4. Refund Approval:

   • Once your refund request is approved, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase.
   • Please allow 10 business days for the refunded amount to reflect in your account, depending on your payment provider's processing time.

5. Return of Product(s):

   • In some cases, we may request the return of the product(s) for inspection or verification purposes before processing the refund. Our customer support team will provide instructions on how to return the item(s) if necessary.

6. Refund Exceptions:

   • Refunds will not be provided for the following reasons:
     • Change of mind or preference.
     • Incorrect selection of product(s) by the customer.
     • Items damaged due to improper use, mishandling, or neglect.
     • Products that have been used or are not in their original condition and packaging.

7. Contact Us:

   • If you have any questions or need assistance regarding refunds, please don't hesitate to contact our customer support team. We're here to help address any concerns you may have.

By making a purchase on AKK Shopping, you agree to abide by our refund policy outlined above. We appreciate your understanding and cooperation. Thank you for choosing AKK Shopping for your shopping needs.